Link: Bold Moves : Homepage.
Ford's new touchy feely online-centric gambit is a radical departure from the hubris we associate with auto manufacturers, but do they really mean it?. If they were riding the crest of the wave then it would be more convincing, as a crisis management tool, it feels gestural and unconvincing. I guess old habits die hard, but even in this moment of contrition there's a constant sense of their own importance and scale, as well as an unpleasant insinuation that the American public has somehow let them down. If they think they can rely on patriotism to save the company they're still not in touch with the reality of their world. The Japanese and (to a lesser extent) the Europeans, are eating their lunch. The most significant scale aspect of this is the staggering extent of the losses, and the enormous human cost for the workers.
The site and the campaign are all seemingly alive to the potential of all manner of "new marketing" methods and approaches, you might encapsulate them as Stories and Conversations as opposed to the old school singular focus on brand image and messages.
First things first, this campaign has not caught fire yet. (cf Alexa). Perhaps it's a slow burn.
From the early episodes 1+2, Ford seems to have caught on to the idea that running a successful business might have something to do with listening to your customers, and that designing cars that they actually want is half a step in the right direction to maybe selling them one. Granted it's unlikely that this is a new idea for them, but this hair-shirted public chest beating smacks of desperation and insincerity. This one comment captures the mood of many others, "You guys are the car makers, make great cars and stop spending time filming yourselves. It's NOT rocket science." The consumer shouldn't be burdened with the future of this company, they're just not paid to be the experts. What they can give is feedback, but that's different. If this campaign fails to deliver substance, if it's perceived to be merely paying lip-service to the idea of listening and talking, then it will go badly wrong for them. That is, if it even manages to become something that people care about enough to engage with. In this world a polarised passionate consumer base is much, much better than one that can't be bothered to even talk about you.
All the ingredients for Campaign 2.0 are here, you could run a check list:
Episodic - 50 films, one a week, that's a real commitment to organic community growth
Video on the Web - check, no way could you afford all this airtime
Blogging - check, influence the influencers
Onsite Feedback - check, but hey it's moderated, so who knows...
Rss Feeds - check, can't wait for the next installment, would love to know the stats on subscribers
Tell a Friend - well I suppose you might, not sure why you'd bother though
Sadly episodes 3,4 and 5 are all about a new "halo" car, more gas guzzling, big engine, testosterone induced bullshit as far as I'm concerned. Depending on your tolerance your mileage may vary, but for me the mood of the site is transforming into a slick, elaborate, but empty PR stunt and nothing more.
Time will tell, 45 "episodes" to come...